Rōnin Sports Apparel – Privacy Policy

Last updated: 31 May 2026

 

This Privacy Policy explains how Rōnin Sports Apparel (Pty) Ltd collects, uses, stores, shares, and protects personal information when you use www.roninsports.co.za, place an order, contact us, or otherwise interact with us. This version has been updated to better reflect POPIA requirements for a South African e-commerce store.

1. Responsible party and contact details

Rōnin Sports Apparel (Pty) Ltd is the responsible party for the personal information described in this policy.

• Website: www.roninsports.co.za

• Email: sales@roninsports.co.za

• Address: 38 Niven Avenue, 7 Brookside Estate, Bryanston, Gauteng, 2191, South Africa

2. What personal information we collect

We may collect:

• identity and contact details such as your name, delivery address, billing address, email address, and phone number

• order and transaction information such as products purchased, order values, payment status, delivery method, and customer communications

• device, browser, IP address, cookie identifiers, pages visited, and interaction data collected through cookies and similar technologies

• support information, reviews, messages, and other information you provide to us directly

3. Why we process your personal information

We process personal information in order to operate the store, perform contracts with customers, process and deliver orders, manage payments, prevent fraud, provide support, comply with legal obligations, maintain business records, improve the Site, and, where permitted, send marketing communications.

4. Lawful basis, minimality, and openness

We seek to process personal information lawfully, reasonably, and only to the extent necessary for the purpose for which it is collected. Depending on the circumstances, processing may be based on your consent, the conclusion or performance of a contract, compliance with a legal obligation, or our legitimate interests, provided those interests do not override your rights.

Where we collect information from you, we aim to tell you what information is mandatory or voluntary and the consequences of not providing it. In most cases, if you do not provide information needed for checkout, payment, fraud screening, or delivery, we may be unable to process or fulfil your order.

5. Direct marketing

We will use email, SMS, or similar electronic communications for direct marketing only where permitted by POPIA. If you are not an existing customer, we will seek your consent before sending electronic marketing. If you are an existing customer, we may market our own similar products or services using contact details obtained in the context of a sale, provided that you had a reasonable opportunity to object when your details were collected and in every later marketing communication.

You can opt out of direct marketing at any time by using the unsubscribe link in the communication or by contacting us at sales@roninsports.co.za.

6. Cookies and similar technologies

We use cookies and similar technologies to keep the Site functioning, remember preferences, understand how the Site is used, measure performance, and, where enabled, support advertising or remarketing. You can manage cookie settings through your browser, although disabling some cookies may affect site functionality.

7. Sharing personal information

We may share personal information with service providers and operators who help us run the store, including Shopify or other e-commerce platform providers, payment processors, couriers and logistics providers, IT and hosting providers, analytics providers, fraud-prevention tools, and professional advisers where necessary. We may also disclose information where required by law or to protect our rights or the rights of others.

8. Cross-border transfers

Some of our service providers may process or store personal information outside South Africa. Where personal information is transferred cross-border, we will do so only where permitted by POPIA, including where the recipient is subject to laws, binding rules, or agreements that provide an adequate level of protection, or where the transfer is necessary for the performance of a contract, for your benefit, or where you have consented.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, accounting, tax, fraud prevention, legal compliance, dispute handling, and operational recordkeeping. When information is no longer required, we will delete, anonymise, or securely de-identify it where reasonably practicable.

10. Security and security compromises

We implement reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. No system is completely secure. If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and affected data subjects as soon as reasonably possible, as required by POPIA.

11. Your rights

Subject to POPIA and any lawful limitations, you may have the right to request access to your personal information, request correction or deletion, object to certain processing, withdraw consent where processing is based on consent, and complain to the Information Regulator if you believe your information has been processed unlawfully.

12. Children

Our store is not directed at children for independent contracting purposes. We do not knowingly process children’s personal information in a manner that requires consent or authorisation unless permitted by law and appropriately obtained.

13. Automated decision-making

We do not currently make solely automated decisions that produce legal consequences or similarly significant effects on individuals through the Site. If that changes, we will update this policy where required.

14. Information Regulator complaints details

If you are not satisfied with how we handle your personal information or your request, you may lodge a complaint with the Information Regulator of South Africa.

• Complaints portal: https://eservices.inforegulator.org.za/complaints/default.aspx

• Complaints information page: https://inforegulator.org.za/complaints/

• General enquiries: enquiries@inforegulator.org.za | 0800 017 160 | 010 023 5200

• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001, South Africa

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version published on the Site will apply from the date shown at the top of the policy.